Hospitality and Events Team Member

The Hospitality and Events Team encompasses all aspects of DUSA, spanning across the organisation to provide a welcoming environment and high-quality products for the students and public clients. The customer journey is at the heart of everything you do as part of this team and DUSA as an organisation.

The Hospitality and Events Team provides a wide range of opportunities – from the set-up, promotion, and delivery of an event, to welcoming the customers within the food and beverage or stewarding areas of our operations to taking on projects to increase student engagement and enhance student experience.

You’ll be joining a versatile team that looks after the customer journey from beginning to end, and that puts student experience at its core, with roles working across the organisation.

The Hospitality and Events Team works across many venues and different types of events- You will be provided with the training and the opportunity to be involved in the various areas of the operational department.

At DUSA, one of our core objectives is to enhance and develop your professional portfolio, we do this by giving each member the opportunity to work in an interdisciplinary team and to follow a clear progression path monitored by training and development supported by your on-shift Supervisors and Duty Managers.

The Role

• To provide an excellent guest experience in everything you do.
• To have good knowledge of DUSA’s services and products.
• To welcome customers at entry, serve customers, assist customers and provide friendly customer service and a safe environment within all areas of DUSA.
• To be able to work with other organisations as agency staff.
• To provide support at functions and events, from venue set-up to the running of the event.
• Be able to build and maintain effective working relationships whilst promoting the DUSA culture and values.
• To assist staff from other departments if required and any other duties that may reasonably be expected by the management team.
• Be able to communicate with line managers if you are unsure of how to carry out any tasks.
• To prepare and serve food & drinks in line with DUSA House Rules, ensuring licensing compliance is adhered to.
• To provide bar/glass collection/cleaning support and general housekeeping and hygiene tasks as required.
• To take on supporting administrative tasks.
• To take active ownership in promoting student engagement by creating content around events and campaigns.

The Person

As a candidate we will be looking for you to have a friendly positive attitude, be able to take initiative and maintain a strong work ethic throughout busy shifts. As the needs of the organisation are so diverse, we require our staff to be adaptable and approachable in various situations. Finally, we require our staff to be flexible regarding working hours as we operate throughout the year in many different spaces and times.

Qualifications/Knowledge/Experience

Customer service training or experience desirable but not essential.

Training

Training will be provided.

Salary

The role is remunerated at £12.21 per hour, plus holiday pay.

No additional payments or allowances and no contractual entitlement to overtime.

Dates for your calendar:

Ad closes on: 20th August 2025

Interviews: 25th and 27th August 2025 & 2nd and 4th September 2025

Start Date: Must be available to start on 9th September 2025.