The Retail Services Manager reports directly to our Head of Operations (Student Experience and Engagement) and is responsible for the leadership and day-to-day operational management of DUSA’s three retail outlets: The Premier, Ninewells Shop, and Library Café. Together, these sites serve the daily needs of thousands of students and staff across campus and play an important role in DUSA’s commercial sustainability.
As a member of the DUSA management team, the post-holder will contribute to the attainment of the Students’ Association’s strategic plan, working closely with colleagues across the organisation to ensure retail services are commercially strong, customer-focused, and aligned with DUSA’s values.
This is a hands-on leadership role for someone with a genuine commercial drive. The post-holder will be expected to analyse performance data, identify growth opportunities, develop the product offer, and lead a team that delivers a consistently excellent experience for every customer across all three sites.