Hospitality Team Member – The Vic, Glasgow

About The Vic

The Vic, formerly known as “The Art School”, has regained it’s rightful place as part of Glasgow’s cultural fabric by creating a space for creative performance, live music, markets and club nights.

The site itself is based just off Sauchiehall Street in the Glasgow City Centre & operates a bar/café and performance venue. Its primary focus is as a members club serving the GSA’s student base, creating a high calibre of student experience through a diverse program of club nights, creative performances and community-centred events.

Parent Organisation DUSA

Dundee University Students’ Association (DUSA) is a charity with over 18,000 members. Our vision is of a kinder, greener and more diverse global student community creating a lasting impact for generations to come.

As an organisation we are partnering with the GSASA (Glasgow School of Art Students Association), where our team’s extensive knowledge and experience will support with the management of the Vic.

Purpose

The Purpose of the Team Member position is to provide excellent customer service with a positive attitude and to be dynamic in their role. This versatile team provides a wide range of activities- from the set-up and delivery of an event, to welcoming the customers and promoting our events, to working within the food and beverage areas of our operations, to taking on projects to increase student engagement and enhance student experience. This role will be supported by the Supervisors on shift, and line managed by the Duty Manager, who will ensure training and development of the staff base, showing a clear path of progression through regular reviews

Key Duties & Responsibilities:

• To provide an excellent guest experience in everything you do.
• To welcome customers at entry, serve customers, assist customers and provide friendly customer service within all areas of The Vic.
• To provide support at functions and events, from venue set-up to the running of the event.
• Be able to build and maintain effective working relationships whilst promoting The Vic’s culture and values.
• To prepare and serve food & drinks in line with The Vic’s House Rules, ensuring licensing compliance is adhered to.
• To provide bar/glass collection/cleaning support and general housekeeping and hygiene tasks as required.
• To take active ownership in promoting student engagement by creating content around events in The Vic.
• To communicate with the Supervisors and the Management team effectively.

The Person

As a candidate we will be looking for you to have a friendly positive attitude, be able to take initiative and maintain a strong work ethic throughout busy shifts. As the operations of The Vic are so diverse, we require our staff to be dynamic and approachable in various situations. Finally, we require our staff to be flexible regarding working hours as we operate throughout the year in many different spaces and times.

Qualifications/Knowledge/Experience

• Good customer service- experience/training desirable

Hours of Work

Variable hours – No more than 20 hours per week to avoid compromising academic commitment for students, unless an exemption is granted.

Salary

This role is remunerated at £12.21 per hour. No additional payments or allowances and no contractual entitlement to overtime.