Hospitality and Events Supervisor – The Vic, Glasgow

About The Vic

The Vic, formerly known as “The Art School”, has regained it’s rightful place as part of Glasgow’s cultural fabric by creating a space for creative performance, live music, markets and club nights.

The site itself is based just off Sauchiehall Street in the Glasgow City Centre & operates a bar/café and performance venue. Its primary focus is as a members club serving the GSA’s student base, creating a high calibre of student experience through a diverse program of club nights, creative performances and community-centred events.

Parent Organisation DUSA

Dundee University Students’ Association (DUSA) is a charity with over 18,000 members. Our vision is of a kinder, greener and more diverse global student community creating a lasting impact for generations to come.

As an organisation we are partnering with the GSASA (Glasgow School of Art Students Association), where our team’s extensive knowledge and experience will support with the management of the Vic.

Purpose

The Purpose of the Hospitality and Events Supervisor position is to support the team with a positive attitude and to take ownership over the venue they are in. This versatile team provides a wide range of activities- from the set-up and delivery of an event, to welcoming the customers and promoting our events, to working within the food and beverage areas of our operations, to taking on projects to increase student engagement and enhance student experience. This role will be line managed by the Duty Manager, who will ensure training and development of the staff base, showing a clear path of progression through regular reviews.

Key Duties & Responsibilities

• To act as a representative of the Management Team by taking ownership of your venue, contributing to its success, and helping develop it.
• Problem solving, decision making and effective planning.
• To operate in a fast-paced environment, overseeing different areas whilst maintaining quality and attention to detail.
• To take responsibility of daily financial goals from an operational capacity, i.e stock management, staff management and target performance.
• To communicate instructions and delegate tasks to team members, training and developing staff on shift, seeking guidance from the Duty Manager if more in-depth training is required.
• Managing general Health & Safety of the venue, reporting incidents/near misses, following The Vic documentation procedure including daily/weekly paperwork.
• To prepare and serve food & drinks in line with The Vic’s House Rules, ensuring licensing compliance is adhered to.
• To take active ownership in promoting student engagement by creating content around events in The Vic.
• To provide a consistently welcoming and friendly service within all areas of work at The Vic for customers.

The Person

As a Hospitality and Events Supervisor, we will be looking for you to have a friendly positive attitude, be able to take initiative and maintain a strong work ethic throughout busy shifts. As the operations of The Vic are so diverse, we require our staff to be dynamic and approachable in various situations.

As a supervisor strong communication and the ability to motivate is key to ensure the smooth operating of a venue and its team.

Leadership qualities including accountability and the ability to operate autonomously, are vital as you would be responsible for your team and the venue, with support from management. Finally, we require our staff to be flexible regarding working hours as we operate throughout the year in many different spaces and times.

Qualifications/Knowledge/Experience

• Previous Bar, Coffee and Barista experience desirable but not essential
• Good customer service- experience desirable
• Leadership experience beneficial

Hours of Work

Variable hours – Rota basis –no more than 20 hours per week for student applicants only, to avoid compromising academic commitments, unless an exemption is granted. There will be a requirement to work weekends and evenings.

Salary

All Team Member shifts are being paid at the current hourly rate of £12.21. All Hospitality Supervisor shifts will get paid at the Hospitality Supervisor rate of £12.45 per hour. No additional payments or allowances and no contractual entitlement to overtime.